2025 has been a whirlwind of activity at Liberty Jai, with exciting developments shaping the logistics and e-commerce landscape. We’ve been working hard behind the scenes with our partners to bring new, cutting-edge solutions to the market, and we’re only just getting started. Today, we’re sharing some major updates—expect plenty more to come in the months ahead.
MetaVoice’s Game-Changing Conversational Speech Model
Our partner, MetaVoice, has just launched its next-generation Conversational Speech Model, a breakthrough in AI-powered customer service calls.
Traditional speech models have struggled to replicate the natural flow of human conversations. Many businesses found them rigid and unnatural, leading to dropped calls, low customer satisfaction scores, and frustrating experiences for both businesses and customers. In fact, industry data showed that one in three calls dropped within 10 seconds when answered by AI models, and satisfaction scores plummeted from 90% (human agent standard) to just 50% when AI handled the conversation.
MetaVoice has tackled this issue head-on, building a model specifically designed for customer service calls. Unlike standard AI voices, which often sound overly polished—like an audiobook narrator—this new model replicates real human interactions, complete with natural pauses and intonations. The result? An AI phone agent that sounds like a real customer service representative, making interactions more fluid and engaging.
Early testing has been a resounding success. Clients who were hesitant to deploy AI agents due to unnatural voice quality are now fully embracing AI receptionists.
“The new voice is a game-changer, sounds like human agents and has encouraged many clients to fully adopt AI receptionists.” – Charanjit Dabb, Flamingo Digital
“I’m impressed! Earlier solutions sounded janky, like pre-recorded messages stacked on top of one another. The new voices sound fluent, life-like!” – Elliott Winter, Lottie
MetaVoice is now rolling out this upgrade across its AI Phone Receptionist and preparing for a wider public launch. If you’re looking for a customer service AI that finally delivers a human-like experience, now is the time to explore what’s possible.
Welcoming DHL eCommerce to the Liberty Jai Network
We’re thrilled to announce DHL eCommerce as our newest partner! As one of the world’s most trusted logistics providers, DHL eCommerce offers businesses a seamless way to handle shipping, cross-border logistics, and last-mile delivery solutions at scale.
With their extensive global network, DHL eCommerce helps businesses optimize delivery speed, reduce costs, and improve tracking visibility, making it easier than ever for e-commerce brands to reach customers worldwide. Whether you’re looking to expand into new markets or enhance your current fulfilment process, DHL’s tailored solutions can help businesses of all sizes streamline their logistics operations.
Learn more about DHL eCommerce and how their solutions could support your business here: DHL eCommerce UK
Introducing InStore Field Marketing
We’re also excited to introduce InStore Field Marketing to our network. InStore specializes in maximizing retail performance, ensuring that products are strategically placed and marketed in stores to drive engagement and sales.
Their field marketing solutions include product launches, point-of-sale placement, store training, brand awareness campaigns, and promotional compliance checks, helping brands stand out in competitive retail environments. With a strong presence across grocery stores, high street retailers, garden centres, and travel hubs, InStore provides on-the-ground expertise that ensures brands capture customer attention at the right time and place.
For businesses looking to improve in-store visibility, sales execution, and overall merchandising strategy, InStore Field Marketing offers invaluable support. Find out more here: InStore Field Marketing
Let’s Talk!
With so many exciting developments happening at Liberty Jai, we’re keen to help businesses explore how these innovations can drive efficiency, improve customer experience, and unlock new opportunities. Whether it’s AI-powered customer service, global e-commerce logistics, or in-store brand execution, our network is growing—and so are the possibilities.
If you’re interested in learning more about any of the above solutions, get in touch today. We’d love to discuss how we can help your business stay ahead in your market.
Contact us to explore the opportunities.