AI is making a real impact in logistics, helping businesses run more efficiently, cut costs, and improve customer service. From smarter customer support to greener deliveries, AI is shaking up the industry in big ways. Here’s a look at some recent developments and how our partners, MetaVoice and PostX, are leading the charge.
AI Developments in Logistics
AI is rapidly transforming logistics, from streamlining operations to improving supply chain visibility. New tools like Augie. by Augment, are automating admin-heavy processes for trucking teams, while the Defence Logistics Agency (DLA) has deployed over 55 AI models to enhance demand planning and risk management. Meanwhile, e-commerce logistics platform Swap has secured £30m in funding to expand its AI-driven shipping and returns system, helping businesses optimise their operations.
MetaVoice: AI That Sounds Human
Customer service is a huge part of logistics, but long wait times and frustrating call centre experiences are still common problems. MetaVoice is fixing that with AI-powered phone agents that actually sound human.
Unlike chatbots that push people to self-serve links, MetaVoice understands what customers need and responds naturally—just like a real person. It’s already helping businesses handle high call volumes, cut wait times, and improve customer experience without the usual headaches of call centre staffing.
If you’ve ever had a frustrating customer service call, you’ll see why this is such a big step forward.
PostX: AI-Powered Zero-Carbon Deliveries
Sustainability is a growing priority in logistics, and PostX is leading the way with an AI-driven, zero-carbon delivery network.
Their goal is simple: faster, smarter, and greener deliveries. Using AI, PostX optimises delivery routes to cut emissions and reduce costs, helping businesses meet sustainability targets while keeping customers happy.
With more companies looking for eco-friendly logistics solutions, PostX is proving that sustainable delivery doesn’t have to mean slower or more expensive.
How Liberty Jai Can Help
At Liberty Jai, we help businesses keep up with the changing world of logistics by working with cutting-edge partners like MetaVoice and PostX. Whether it’s improving customer service, making deliveries greener, or just finding more efficient ways to manage your supply chain, we’re here to help.
If you’re looking to improve your logistics setup, get in touch, we’d love to chat.